Kontaktinformationen
Last updated: June 2026
1. Customer Support
Our customer support team is available Monday to Friday. We aim to respond to all enquiries within 24 hours on business days. Whether you have a question about your order, a product, or our policies, we are here to help and will do our best to resolve your query as quickly as possible.
2. Email
For all customer enquiries, please contact us at:
Email: kontakt@nordfeld.de
When reaching out about an existing order, please include your order number and the email address used at checkout to help us assist you as efficiently as possible.
3. Business Information
Nordfeld is a registered company based in Germany. Our store operates at www.nordfeld.de and is powered by Shopify. All communications are conducted in English and are subject to the laws of the State of Florida, United States of America.
4. Privacy & Data Enquiries
For any questions or requests relating to your personal data, please email us at kontakt@nordfeld.de with the subject line: "Data Privacy Request". We will acknowledge your request within 48 hours and provide a full response within 30 days, in accordance with our obligations under the EU General Data Protection Regulation (GDPR).
5. Regulatory Body
If you are not satisfied with how we have handled your data or privacy request, you have the right to lodge a complaint with the competent supervisory authority. For customers in Germany, the relevant authority is:
BfDI — Federal Commissioner for Data Protection and Freedom of Information Website: bfdi.bund.de
6. Response Times
For general enquiries, we aim to respond within 24 hours on business days. For legal or data protection requests, we will acknowledge receipt within 48 hours and provide a complete response within 30 days.